“I look up and there’s this robot at the door.”

Whenever there’s a discussion of efficiency or immediacy, the next question always has to be, “Efficient or immediate for whom?”

Last weekend, a news story broke of a woman named Annalisa Wilharm in Northern California whose grandfather, Ernest Quintana, was hospitalized with COPD. A mobile, videoconferencing “robot” came into the room, displaying a two-way video feed of a physician who had just read the latest MRI results.

Mr. Quintana was given bad news: that there was little of his lungs left, and that all the hospital could do was make him comfortable. He passed away the next day.
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